Quality Policies

Committed to Quality
and Excellence

At Aligned Global Assurance Quality & Standardization Certificate, we are committed to maintaining the highest standards of quality, impartiality, and client satisfaction. Our policies ensure transparency, confidentiality, and continuous improvement in every aspect of our certification process. We act as role models in the sector, uphold global compliance, and provide consistent service excellence.

Commitment to Uncompromised Quality

Aligned Global Assurance Quality & Standardization Certificate is dedicated to delivering transparent, impartial, and client-focused certification services. We strictly safeguard confidentiality, comply with international standards, and drive continuous improvement through proactive reviews, audits, and stakeholder engagement.

We identify, meet, and exceed client expectations by offering best-in-class certification services with absolute professionalism and integrity.
We respond proactively to changing business environments, ensuring client needs are addressed with speed, accuracy, and reliability.
We safeguard privacy and confidentiality, maintaining strict adherence to impartiality and compliance with international standards.
We empower an independent Impartiality Committee to oversee certification and prevent conflicts of interest in all processes.
We ensure continuous service improvement through feedback, audits, reviews, and a transparent appeals and complaints system.

Quality Policies

Delivering world-class audit and certification services that meet international standards.

Process for Audits

Designed to assess compliance, identify risks, and support continual improvement.

HSE Policies

HSE promotes safe workplaces, environmental stewardship, and regulatory compliance.

Impartiality

Every decision is based on objective evidence, ensuring fairness, credibility, and trust.

Recertification

Ensures compliance with standards, adapts to regulations, and continuously improves systems.

Appeal Process

A transparent appeal process that guarantees fairness, impartial review, and timely resolution.

Procedure for Logo Use & Accreditation Mark

AGA-certified clients must follow strict guidelines for using our logo and accreditation mark.

Confidentiality

Secure handling of data, protecting details throughout the audit and certification process.

Cancellation Decision

Certification may be cancelled when an organization fails to comply with required obligations.

Scope Reduction & Expansion Procedure

AGA allows certified organizations to request expansion or reduction of their certification scope.

Decision to Suspend Cancel certification

Suspension or cancellation decisions are made when compliance is compromised.

Compliance

Quality Policies

Committed to Quality
and Excellence